Returns and Refunds

We want you to be completely satisfied with your purchase from Crystal Lilly Designs. If you're not satisfied with your unworn jewelry, we offer a straightforward return policy to ensure your peace of mind.

Refunds

If you wish to request a refund for your unworn jewelry, please contact us within 10 days of the purchase date. We'll be happy to assist you with the return process and initiate your refund promptly.

To request a refund or if you have any questions regarding our return policy, please email us at crystallillydesigns@gmail.com.

Store Credit

If you prefer to receive store credit for your returned item, please email us before shipping it back. We'll guide you through the process and ensure you receive your store credit promptly.

Damages and Issues

We take great care in packaging and shipping our products, but sometimes unforeseen issues may occur. Therefore, we kindly request that you inspect your order upon receiving it. If you notice any defects, damages, or receive the wrong item, please contact us immediately. We will evaluate the issue and make it right for you.

Exceptions / Non-Returnable Items

Please note that all sale items are non-returnable. This policy is in place to maintain fairness to all our customers and provide the best possible prices on our regular merchandise.

We value your satisfaction and are here to assist you every step of the way. If you have any further questions or concerns about our return policy, please don't hesitate to reach out to us at crystallillydesigns@gmail.com.

Thank you for choosing Crystal Lilly Designs.